It is important that your new (and old) frame is fitting properly – it has to be straight, should not slide down your nose or be so tight it hurts. Prescriptions are calculated based on how far away your eye is from the lens, so if your frame is sitting too far/close to your eyes or skew, your prescription will be altered.
If you experience discomfort on either your nose or behind your ears on wearing your new frame, it could be due to uneven pressure. Please come in and we will adjust your frame free of charge for you. You will have to wear your new frame for a few hours to feel where we need to adjust it, and we also might to re-adjust a second or third time to get it just right.
With time your frame will need a service, so please visit us every 6 months to have your frame straightened, screws tightened etc. This will be free of charge. Most frame parts can be replaced, so visit us should anything break or need replacement.
You might initially experience dizziness, nausea and headaches with your new spectacle lenses. This is normal, but shouldn’t persist for longer than a week and comfort should improve daily – if it does not, please phone us or return to our store so we can help you adjust to your spectacles quickly. Many times it just requires a quick adjustment or an explanation to get you new glasses to settle in comfortably
Even if your new prescription did not change much compared to you previous glasses, you might still feel strange. This could be due to a smaller/larger frame, lenses that are tilted differently or different types of lens design (thinner/flatter lenses).
If you are wearing astigmatic lenses you may experience a feeling that things are sloping – particularly if you look down. This should also not last longer than the initial 2 weeks of wearing. The fastest way to get used to your new glasses is to wear them as often as possible and not to go back to your old glasses – this just prolongs the adjustment time.
Remember these are designed specifically for reading or computer use and not for distance vision. Depending on how high the prescription is, the distance vision can be anything from slightly out of focus to completely out of focus. This might feel very uncomfortable in the beginning, but it will get less distracting over time
To be able to make use of just one pair of glasses for both reading and computer distances, you might have to move your computer slightly closer or hold your reading material a little bit further. This happens because our range of clear vision becomes smaller as we get older,.
Initially, the biggest adaptation with new bifocal wearers is learning to automatically use the right portion of the lens for the right distance, without thinking. Walking down steps or curbs is particularly uncomfortable. Remember, for reading keep you head up and drop your eyes: for walking, drop your head to look over the line and look further ahead, instead of down at your feet.
The height of the bifocal line is measured specifically to give you the maximum amount of ease for distance and reading. In certain frames the height of the bifocal line can be moved higher or lower, please come in and we will adjust it.
It is important to wear these CONTINUOUSLY for the first 2 weeks so that your brain can learn which part of the lens to use for what and how to compensate for the side distortions, which are an unavoidable part of the lens. Remember to point your nose directly at the object you want to look at. Then by moving either the reading matter or your head up and down (not side to side) you will find the area of clearest vision. There is a vertical corridor of clear vision located in the middle of the lens, so when you point your nose to the object you will keep your eyes in that clear corridor. You should notice that after a while doing this it will become automatic and you will not have to think about it twice. If you are still battling after a week with no improvement, please come in. Sometimes a minor adjustment on a multifocal can make a big difference. With multifocals it is very important that the frame must be straight and perfectly aligned – if your glasses gets bent, visit us as soon as possible.
Also known as photochromatic lenses. They should be left for at least an hour in bright sunlight to activate the tint properly. The more you use them outside the quicker they will darken and clear. Remember they don’t tint maximally behind the windscreen of the car because the glass cuts out a good percentage of ultraviolet light. Should you still struggle with sunlight while driving it is advisable to get a separate pair of sunglasses for driving.
Most lenses today are coated with either a hard coating or a anti reflective coating. For optimum vision it is important that these coatings should be kept clean and not be scratched – so be gentle. Nothing can be done to a scratched lens, it will have to be replaced.
Always start by rinsing you glasses under warm running water. This removes surface dust that wil scratch the lenses on rubbing. Wash glasses carefully with a mild soap (like dishwashing soap) and luke water. If necessary, use a wet cotton or soft cloth to clean.
Dab dry your glasses gently with a soft absorbent cotton towel. Avoid tissues and shirts.
Brush any trapped grime with a soft toothbrush, but be careful not to accidentally graze the lenses. We have special ultrasonic cleaning units in our stores to help get trapped dirt out. Bring them in for a good clean at no cost.
You can clean your lenses with methylated spirits, BUT be careful as this might damage your frame and special lens coatings. Most products that are good for lenses will damage the frame; rather stick with soap and water.
You can also use lens spray, designed specifically to clean glasses together with a microfiber spectacle cloth. We do sell these products in store. Wash you microfiber cloth when it gets dirty, you wouldn’t want to clean your glasses with a dirty cloth.
Don’t wipe plastic lenses when dry.
Keep glasses in their case when not wearing them.
Never set your glasses down on the lenses.
Use both hands to put your glasses on and take them off.
Don’t let other people wear your glasses.
Don’t wear your glasses on top of your head.
Don’t leave your glasses in the warm area like a car or close to a stove or heater.
If you are not happy with your frame choice, we will transfer the same lenses to another frame. If the new frame is more expensive, the patient pays in the difference only (no transfer fees).
If you have tried and tried but cannot get used to your new multifocal lens, we will do one of 3 things:
There is a 12 month supplier warrantee on frames against manufacturing defects. We will gladly return the frame to the manufacturer for inspection. Wear and tear and frame abuse is unfortunately not covered.
Should it happen that your frame bend and need re-alignment, we will gladly help try and restore the frame to its original shape and fit. We are very careful when adjusting your frames, but can not take responsibility should they break when we adjust them. We don’t know how they were treated before and sometimes micro cracks in the frame are invisible.
Should you decide to re-use your own frame and replace lenses only, we will gladly use it and the laboratory and we will handle it with care when fitting your new lenses. But should it break when fitting new lenses or on adjusting and we can not take responsibility for the breakage.
Our suppliers warrantee Anti Reflex and Hard coatings for a period of 12 months, some even longer. There is a difference between a peeling lens and a scratched lens, bring them in and we will inspect and return them to the supplier gladly. The lifetime of a coating is about 18 months but is very dependant on how they were looked after. They do start scratching off if the lens is old.
We, as a rule, use strengthened lenses for use nylon and rimless frames. This protects the lens against edge chipping or cracking. They also have a supplier warrantee.